Kumash Shah.Let’s connect ↗

PRODUCT · AI · DIGITAL TRANSFORMATION

Turning complex
challenges into
meaningful impact.

I’m Kumash Shah. I build and scale B2B SaaS products, AI-enabled platforms and automation that make businesses work better.

Explore my journey ↓Invite me to speak ↗
BASED IN INDIA · OPEN TO REMOTE & GLOBAL RELOCATIONSCROLL TO DISCOVER ↓

01 / BEHIND THE WORK

A builder’s mindset.
A business lens.

From founder-led ventures to AI transformation, I connect product, technology and commercial outcomes.

My journey began at Techicom in 2013. Since then, I’ve led products from discovery and strategy through design, delivery, launch, adoption and continuous improvement—across B2B SaaS, CRM, analytics and automation.

At Profism, I co-founded an education and career verification platform and helped scale it to 10,000+ users. Today, through Kresto Consulting, I help organisations turn AI ambitions into reliable workflows and measurable business value.

I bring 12+ years of professional experience, founder-level commercial ownership, customer-facing consulting and cross-functional leadership. I’m comfortable moving between strategy, customer conversations and hands-on implementation, including in ambiguous, fast-moving environments.

20+Client engagements
at Techicom
45%Productivity improvement
up to, through automation
40%Operating cost reduction
up to, through automation
10,000+Users reached
at Profism

02 / THE EXPERIENCE

Building, learning,
moving things forward.

Four ventures.
A continuing thread of product & transformation.

FEB 2026 – PRESENT

Kresto Consulting

Principal Consultant · AI & Digital Transformation

Help organisations move from AI experimentation to practical, outcome-driven applications.

Explore the work
  • Advise on AI adoption, product strategy, workflow automation and digital transformation. Identify bottlenecks, repetitive work and fragmented workflows with business stakeholders.
  • Translate ambiguous business challenges into use cases, product concepts, workflow designs, implementation priorities and success metrics.
  • Design AI workflows with agents, automated actions, information processing, human review, exception handling and system integrations. Evaluate technologies for business value, usability, reliability, scalability and feasibility.
  • Currently developing an AI-enabled automation solution for US healthcare operations, covering insurance-claims workflows, information processing, task routing, exceptions, reporting and internal efficiency.
2025 - PRESENT

Deer Garden

Strategic Technology & Growth Consultant

Led digital commerce, AI analytics, automation, CRM and customer-growth initiatives.

Explore the work
  • Implemented AI-driven customer analytics and automated marketing workflows, reducing advertising inefficiency by 25%.
  • Improved digital customer journeys and automation, contributing to approximately 3× growth in online orders.
  • Used customer and campaign data to identify conversion gaps and guide growth decisions.
2013 – 2025

Techicom India Pvt. Ltd.

Product & Strategy Lead · Founder-Led Venture

Led product strategy and digital transformation across AI, SaaS, CRM, analytics, automation and customer-facing platforms.

Explore the work
  • Owned discovery, product vision, roadmaps and requirements through engineering delivery, launch, adoption and iteration.
  • Delivered AI and automation solutions across 20+ client engagements, improving productivity by up to 45% and reducing operating costs by up to 40%.
  • Built CRM and predictive analytics products that accelerated lead conversion by approximately 3×, and an AI recruitment product that reduced hiring cycle time by 60% and improved candidate matching accuracy by 45%.
  • Led developers, designers, marketers, operations teams and customer stakeholders. Turned recurring client needs into reusable product capabilities; prioritised using customer feedback, operational data, commercial impact and technical feasibility.
2018 – 2022

Profism Technology LLP

Head of Product & Operations · Co-Founder

Built an AI-enabled education and career verification SaaS platform from concept to 10,000+ users and institutional partners.

Explore the work
  • Led strategy, roadmap, operations, customer experience, institutional partnerships and go-to-market.
  • Reduced verification turnaround from approximately 15 days to under 3 hours through automation and workflow redesign.
  • Raised USD 110,000 in seed funding, demonstrating product-market fit, customer traction and a scalable technology architecture.
  • Worked with students, institutions, employers and operations teams to define user journeys, validation rules, exceptions and human-review processes. Used feedback and performance data to improve the product.

03 / SELECTED AI & PRODUCT PROJECTS

Ideas put to work.

Agents, workflows and platforms
built around real operating needs.

01 / 2026

LeadFlow Automation Desk

AI-powered lead & outreach operations

An operations platform for lead qualification, outreach, messaging workflows, automation monitoring and human intervention.

Platform capabilities
  • AI-assisted qualification and quality scoring; lead lifecycle and operational dashboards.
  • Automated outreach, WhatsApp and email templates, delivery monitoring and workflow-status visibility.
  • Exception queues, failure categorisation, duplicate-contact review, policy-block monitoring and pending-work identification.
  • Human review and correction, selective reprocessing, scheduled monitoring, manual execution and operational reporting.

Normal workflows run automatically; exceptions and ambiguous cases are escalated to operators.

02 / AGENTIC AI

Agentic Workflow Automation System

Automation with appropriate human oversight

Autonomous and semi-autonomous agents for lead qualification, follow-ups, CRM updates, reporting, customer interactions and internal workflows.

Designed to reduce manual intervention while preserving human oversight.

03 / MULTI-AGENT SYSTEMS

Multi-Agent Business Automation Suite

Coordinated agents across business operations

Interconnected agents spanning customer queries, CRM workflows, content generation, campaign tracking, reporting and business operations.

Orchestrates agents, users, data and system actions across end-to-end workflows.

04 / RECRUITMENT

AI Recruitment Assessment Platform

Candidate assessment & matching

An AI-enabled assessment and matching product that reduced hiring cycle time by 60% and improved candidate matching accuracy by 45%.

60% shorter hiring cycles · 45% better matching accuracy

05 / GROWTH

AI-Powered Growth & Conversion Engine

CRM, predictive analytics & intelligent follow-ups

Combined CRM automation, predictive analytics, workflow automation and intelligent follow-ups to improve sales performance.

Approximately 3× faster lead conversion

04 / WHAT I BRING

Strategy to execution.
People and technology.

Product & strategy

  • Product strategy & vision
  • Roadmaps
  • End-to-end product ownership
  • Discovery
  • Requirements & prioritisation
  • Product-market fit
  • Product analytics
  • Go-to-market strategy

AI & automation

  • Generative AI
  • AI agents
  • Agentic workflows
  • Multi-agent systems
  • LLM-based applications
  • Workflow automation
  • Prompt engineering
  • Human-in-the-loop AI

Digital transformation

  • Business process optimisation
  • Enterprise automation
  • Digital workflow design
  • CRM transformation
  • SaaS platforms
  • Operational efficiency
  • AI adoption strategy
  • Change enablement

Leadership & consulting

  • Enterprise client engagement
  • Executive stakeholder management
  • Cross-functional leadership
  • Customer discovery
  • Solution consulting
  • Business cases
  • Team leadership
  • Strategic partnerships

Technology & delivery

  • API integrations
  • REST API concepts
  • Webhook concepts
  • CRM platforms
  • SaaS architecture concepts
  • Data workflows
  • Predictive analytics
  • Cloud & AWS fundamentals
  • Agile / Scrum / SDLC

AI tools & platforms

  • ChatGPT
  • Claude
  • Gemini
  • Microsoft Copilot
  • Perplexity

What I measure

User adoption, lead conversion, customer engagement, workflow completion, productivity, turnaround time, operating cost, marketing efficiency, product quality, revenue impact and ROI.

05 / HOW I WORK

Start with the problem.
Build for the outcome.

Understand before choosing

Start with the user, workflow, bottleneck and intended outcome before selecting technology.

Use AI where it adds value

Choose between AI, conventional automation, software redesign or a better process based on the problem.

Define measurable success

Connect delivery to productivity, adoption, conversion, quality, cost, turnaround time or revenue.

Design for humans and AI

Build in review, escalation, exceptions, fallback paths and user control.

Validate before scaling

Use prototypes, customer feedback, technical feasibility and real-world data to test assumptions.

Make good solutions reusable

Turn recurring workflows, templates and solution patterns into product capabilities.

06 / EDUCATION & CONTINUED LEARNING

Keep learning.
Keep building.

B.E. · Computer Engineering

Gujarat Technological University · 2015

2026

Generative AI Mastermind

Outskill

2025

Generative AI Foundations

UpGrad & Microsoft

2024

Introduction to Social Media Marketing

Meta

2020

Introduction to Amazon Elastic Compute Cloud (EC2)

AWS

2020

Introduction to Blockchain

AWS

2017

Entrepreneurship: From Idea to Launch

Udemy

07 / SPEAKING & CONVERSATIONS

Let’s make the next
conversation count.

I speak on AI adoption, digital transformation and product innovation. Connect for an event, a focused online conversation, or a leadership and consulting opportunity.

FOR YOUR NEXT EVENT

Practical perspectives.
Meaningful discussion.

Invite me to speak about AI adoption, digital transformation or product innovation. Share your audience, topic, date and event format using the invitation form.

JUST YOU & ME

A focused conversation
about your next step.

Discuss product strategy, AI adoption or workflow automation. Use the form to suggest a time for an online session; availability will be confirmed by email.

LinkedIn ↗India · Open to remote / global relocation

Open to senior product, AI strategy, AI transformation, technology consulting and digital leadership opportunities globally.

Your details will be used to respond to this inquiry. Preferred dates are requests, not confirmed bookings.

Or contact me on LinkedIn ↗